Kikat69 Privacy Policy – Protecting Your Personal Data Is Our Priority

1Information We Collect

Kikat69 collects two main categories of information from our members: information you provide directly and information collected automatically when you use the platform.

Information you provide directly:

• Full name as it appears on your identification document
• National ID number (MyKad) or passport number
• Date of birth for age verification
• Email address and mobile phone number
• Current residential address
• Bank account or e-wallet details for withdrawal purposes
• KYC supporting documents (ID card photo, verification selfie)

Information collected automatically:

• IP address and general location information
• Device type, operating system, and web browser used
• In-platform activity records (games played, session duration)
• Financial transaction data (deposits, withdrawals, betting history)
• Related cookies and tracking technology information

2How Information Is Collected

Information is collected through several different channels depending on how you interact with kikat69:

• Account registration — you provide basic information such as name, email, and phone number
• KYC Process — you upload an identity document for identity verification
• Financial transactions — payment information collected during deposits and withdrawals
• Platform usage — activity data is collected automatically via cookies and server logs
• Support communications — records of conversations with our customer support team
• Bonus application — additional information required to process promotional claims

3Purpose of Personal Data Use

The data we collect is used for legitimate and specific purposes. Below is a comprehensive overview of how your data is used:

4Data Sharing with Third Parties

Kikat69 does not sell, rent, or disclose member personal data to third parties for their advertising or marketing purposes. However, there are certain situations where data must be shared with trusted parties to enable the platform to function properly:

• Payment service providers — DuitNow, local banks, and e-wallet operators to process transactions
• KYC service providers — digital identity verification platform used for the KYC process
• Game providers — minimum information required to manage your gaming account
• Legal authorities — when required by court order or a lawful request from an enforcement agency
• Cloud services and infrastructure — server providers that host platform data under strict data protection agreements

All third parties that receive kikat69 member data are bound by strict confidentiality and data protection agreements. They may only use that data for specific purposes and may not disclose it to any other party.

5Data Security and Protection

Kikat69 invests seriously in security infrastructure to ensure member personal data is always protected. The security measures we implement include:

• 256-bit SSL/TLS encryption for all data communication between users and servers
• Encryption of sensitive data (passwords, financial information) in databases using robust algorithms
• Compliance with PCI-DSS standards for financial data storage and processing
• Tiered access control — only authorised staff may access member data
• 24/7 security monitoring with automated intrusion detection systems
• Periodic security audits by independent third parties
• Encrypted data backups and disaster recovery plan

While we take all reasonable steps to protect your data, no security system can guarantee 100% absolute protection. You also play an important role in your account's security — use a strong password, enable two-factor authentication (2FA), and never share your login credentials.

6Cookies and Tracking Technologies

Kikat69 uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored on your device when you visit our website.

We use several types of cookies:

• Necessary Cookies — required for core platform functions such as login verification and session security
• Preference Cookies — saving your preferences such as language and display settings
• Analytics Cookies — collecting anonymized usage data to help us understand how the platform is used
• Security Cookies — detecting suspicious activity and helping prevent fraud

You can control or delete cookies through your web browser settings. However, disabling necessary cookies may affect platform functionality. kikat69 does not use third-party cookies for third-party advertising purposes.

7Data Retention Period

Kikat69 retains member personal data for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable laws and regulations.

• Active account data — retained for as long as your account is active on kikat69
• KYC Data — retained for a minimum of 5 years after account closure, in line with compliance requirements
• Financial transaction records — retained for a minimum of 7 years for audit and compliance purposes
• Support communication logs — retained for 3 years for reference and dispute resolution purposes
• Anonymised analytics data — may be retained indefinitely as it contains no personally identifiable information

Once the retention period expires, data will be securely deleted or fully anonymised. Data deletion is carried out using methods that ensure the data cannot be recovered.

8Your Rights as a Data Owner

As a kikat69 member, you have the following rights regarding your personal data. To exercise any of these rights, please contact our customer support team via in-platform LiveChat:

Kikat69 will respond to data rights requests within 14 business days. For complex cases, this period may be extended up to 30 days with prior notice to you.

9Children's Data Protection

Kikat69 services are exclusively for individuals aged 21 and above. We do not knowingly collect personal data from underage individuals.

Should we discover that personal data of an underage individual has been collected without our knowledge, we will immediately take the following steps:

• Suspending the account in question immediately
• Deleting all data associated with that account
• Refunding any deposits made (subject to a verification process)
• Reporting the case to the relevant authorities if required

If you believe a child has registered on kikat69, please contact our support team via LiveChat immediately so that prompt action can be taken.

10Amendments to the Privacy Policy

Kikat69 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our privacy practices, legal requirements, or new platform features.

Any significant changes will be communicated to all members through:

• In-platform or kikat69 mobile app notifications
• Notification email to the registered address
• Update the "Effective Date" on this page

Continued use of the kikat69 platform after any amendments take effect will be considered acceptance of the updated Privacy Policy. We encourage you to review this page periodically.

11How to Contact Us on Privacy Matters

If you have any questions, concerns, or requests regarding this Privacy Policy or the management of your personal data, the kikat69 Privacy Officer team is ready to assist you.

You can reach us via:

• In-platform LiveChat — available 24 hours a day, 7 days a week; typical response within 5 minutes
• Email: [email protected] — for privacy enquiries requiring written documentation

For data rights requests (access, correction, deletion), please clearly state your full name, account number, and request details. All requests will be processed within 14 business days.

This Privacy Policy was last updated on 1 January 2026. If you are reading this in a language other than English, the translation is provided for convenience only. The English version is the official and binding version.